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Frequently Asked Questions

Frequently Asked Questions

WHAT IS YOUR SHIPPING POLICY?

FOR PRINTS 

We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Large Size Products and Crating Policies 

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests 

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

FREE SHIPPING FOR US ADDRESSES FOR ORIGINAL ARTWORK AND SCULPTURE: Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for originals and limited editions is free within the continental United States. For international shipping, please contact us for a quote.

WHAT IS YOUR POLICY ON RETURNS / EXCHANGES / REFUNDS? 

  • We do not accept returns; all sales are FINAL.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact us with your order number for further instructions.

Can I cancel my order? 

All print sales are final. Please contact us as soon as possible if you need to cancel your order.  

How do I return my package? 

For a refund or replacement, please contact us here.

Who to contact? 

You can reach out at any time sending us a message here.

HOW CAN I KEEP UP WITH YOUR NEW WORK?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work! 

I ship within 1-3 business days normally. If a chosen artwork is in a gallery, I will go and pick up the artwork and then ship, or if the drive is too far I will arrange for the gallery ship direct to you. For works under 33" I use UPS, for works larger, I will employ UPS or FedEx.

What is your Policy on Returns/Exchanges/Refunds? 

As my sales income goes to pay my rent, taxes and to buy more supplies, I cannot give refunds. However, I will work together with you to ensure your complete satisfaction and will allow exchanges for equal or greater value to find the best fit for you.

How can I keep up with your new work?

I'm so honored that you ask. You are welcome to sign up for my email newsletter which has news, new products, exhibitions and promotions https://www.moniquesarkessianart.com/contact. You can check in here on my website as often as you wish. My instagram posts contain photos and details of new works as I make them which you can see if you follow me https://www.instagram.com/moniquesarkessianart/. You are welcome to also come visit my studio and see my process and work in person, just contact me prior to set up a date!

Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

I will work with you to ensure your 100% satisfaction. All artworks are fully guaranteed. Original art may be exchanged for equal or more value, printed materials guaranteed through the printing source.

Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

I use top quality European oil paints, archival wood panels, professional gesso, encaustic beeswax and hand ground pigments to create your artworks. With the exception of mixed media materials such as collage or sharpie, all my materials are top quality and archival.Built to endure.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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